Deusto Business SchoolQuality management

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Quality management system

Institutional Accreditation

The Faculty of Economics and Business Administration - Deusto Business School has certified the implementation of the Quality Management System (QMS) according to the AUDIT programme of Unibasq and more than 50% of its degrees have passed the individual process of renewal of the accreditation of degrees, so that, since November 2018, it has Institutional Accreditation.

The Institutional Accreditation of centres is an alternative to the model of accreditation of official university degrees. To this end, it takes advantage of the synergies of the verification and renewal of the accreditation of degrees, with those of the certification process of the implementation of the QMS.

Institutional Accreditation

Benefits achieved

More efficient management of the Faculty and of the processes of verification, modification and accreditation of degrees.

Cross-disciplinary vision of all the Faculty's degree programmes for strategic decision-making.

Consolidation of a system of continuous improvement for all the activities of the Faculty and the training programmes.

Greater autonomy and accountability for the University.

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Deusto Business School Certificate of Institutional Accreditation

See certificate

Quality Management System

The Deusto Business School Quality Management System is made up of the whole of the organisational structure, responsibility, processes, action procedures and resources established to carry out quality management.

The Dean is responsible for the Quality Management System with the support of the Quality Commission of the Centre, the Quality Commissions of the Degrees and with the advice of the Quality Unit of the University of Deusto. All the stakeholders of the Centre and the degree programmes are represented in these committees.

The system is maintained and continuously improved through the implementation of the quality policy and the objectives of the Faculty's strategic plan, the measurement and analysis of stakeholder satisfaction, the analysis of process results, audits and the review of the system by the Centre's Quality Committee.

Deusto Business School

Quality policy and strategic objectives

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Deusto Business School

Quality policy and strategic objectives

Deusto Business School has certified the implementation of the Quality Management System according to the AUDIT guidelines of ANECA. This system is subject to a process of continuous improvement through the analysis of process indicators and the systematics defined for this purpose.

One of the main aims of the University of Deusto is to meet the needs of all the members of the University Community, with regard to the activities and services it offers.

Quality policy of the University of Deusto

Strategic objectives of the faculty

Certificate of the SGC AUDIT of Deusto Business School

See certificate

Stakeholder satisfaction

Results

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Deusto Business School Quality Manual

See

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Process map of Deusto Business School

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Satisfaction surveys (templates)

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CONTINUOUS IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

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CONTINUOUS IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

The results of the QMS indicators are analysed annually by the Quality Committee of the Centre and the Quality Committees of Degree Programmes. Depending on the results, the appropriate improvement actions are established, which guarantees the sustainability and efficiency of the degrees and the Faculty.

Further information in the  "Quality Management. A fully accredited degree" section for each programme