The aim of the Quality Unit is to promote and develop the university's quality strategy, processes and continuous improvement, as well as the quality policy in the areas of teaching, research and management, by constantly and systematically evaluating this strategy and policy. To this end, it provides advice and technical support to all stakeholders in the university community.
What do we do?
Presentation
CONTACT
QUALITY UNIT
Address:
Avenida de las Universidades, 24 48007 Bilbao
The figures back us up
86%
Of the Faculties have the implementation of the Quality Management System certified according to the AUDIT programme
100%
of degrees with a favourable assessment by Unibasq in the renewal of accreditation
89,66%
of claims resolved in the 22/23 academic year
100%
of effective improvement actions in the 22/23 school year
Quality management
What do we do?
01
QUALITY MANAGEMENT IN FACULTIES
The Quality Management Systems certification and the Institutional Accreditation mark the management of our faculties.
- Institutional Accreditation
- Quality Management System (AUDIT)
02
CONTINUOUS IMPROVEMENT OF DEGREE PROGRAMMES
We provide advise and support in degree analysis and improvement processes and degree accreditation processes to ensure the systematic implementation of continuous improvement.
• Degree monitoring
• Degree accreditation
03
QUALITY MANAGEMENT: LABELS
We advise and support degree programmes in the implementation of continuous improvement systems, the development of dual education and in the international recognition of degree programmes.
• Dual label
• International label
04
QUALITY MANAGEMENT IN FUNCTIONAL AREAS AND SERVICES
The Quality Unit advises the Functional Areas and Services to define and implement the most appropriate methodologies and models to meet the needs of their stakeholders.
- UNE-EN ISO 9001:2015 Certificates
- Process-based management
- List of services
05
QUALITY STRATEGIES AND MODELS
We provide advice and support to Faculties, Centres, Functional Areas and Services to define and implement quality strategies and models adapted to their needs.
- Establishing the quality strategy or model
- EFQM Model
- UNE-EN ISO 9001:2015
- Strategic planning
- Reflection on changes to qualifications
- Process-based management
- 5S Methodology
06
PARTICIPATION OF INTEREST GROUPS
Our stakeholders' active involvement is key to knowing and identifying their needs and expectations and guiding our activities and services to improve their satisfaction.
- Satisfaction
- Suggestions and complaints mailbox
07
KNOWLEDGE TRANSFER
The Quality Unit is committed to promoting the activities carried out to contribute to improving higher education at the international level.
08
CONTINUING EDUCATION
We provide training courses adapted to the needs of Faculties, Centres, Functional Areas and Services.
Quality management
If you do not find the strategy that suits the needs of your Faculty, Centre, Functional Area or Service, please contact us and we will jointly design the solution that best meets your needs
The development of the quality strategy is the driving force behind the transformation that guides our activities towards continuous improvement.
Gloria ZaballaDirector of the Quality Unit
FACULTIES AND AFFILIATED CENTRES
Quality Management System (QMS)
FACULTIES AND AFFILIATED CENTRES
Quality Management System (QMS)
Find out about Quality Management Systems (QMS) of each of the seven faculties at the University of Deusto:
Health Sciences
Social and Human Sciences
Law
Deusto Business School
Education and Sport
Engineering
Theology
Affiliated centres:
Teacher Training College (BAM)
VOXEL School (under construction)
Quality Management System (QMS)
Functional areas and services
At the University of Deusto, the following Functional Areas and Services are certified in accordance with the UNE-EN ISO 9001:2015 standard:
Deusto Alumni-Employment
Labour market insertion of university graduates (Deusto Alumni-Employment) since 2006.
Deusto Hall of Residence
Accommodation, Kitchen and Dining Room Service (Deusto Hall of Residence) since 2011.